Account Follow-Up Representative I

· Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient’s insurance, proration to correct financial class and notation of patient accounts with steps taken for resolution · Work an average of 30-40 patient accounts per workday for assigned payor(s) · Assigned Payor denials and Zero ($0) pay reports worked within 48 hours of receipt · Communicate effectively with insurance companies for payment of outstanding insurance balances · Understanding of the next steps needed to reach a resolution of outstanding insurance balance · Perform research on patient accounts with outstanding insurance balances and route patient accounts through appropriate workflows · Co…