Customer Operations Lead
senior$100K – $250K
via Ashby
About this role
WHAT ARE WE LOOKING FOR?
We’re hiring a Customer Operations Lead to run day-to-day customer operations and ensure fast, high-quality outcomes. You will own non-technical support, billing ops, triage into technical support, and a light support-to-success motion for renewals and upsells. You will also hire and manage contractors to scale support capacity.
You should be:
- Operationally excellent: crisp processes, strong prioritization, reliable execution
- Customer-obsessed: you drive outcomes, not just ticket closure
- Calm under pressure: strong escalation judgment and clear communication
- Builder + manager: you can recruit, train, and manage contractors with clear QA
WHAT WILL YOU LEAD?…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included