Advanced Technical Support (ATS) Engineer

Alpharettaonsitemid$66K – $101K

Posted today · via Workday

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About this role

Advanced Technical Support (ATS) Engineer Description - The DesignJet Advanced Technical Support (ATS) Engineer provides advanced technical support for HP DesignJet products and solutions. This role applies deep product knowledge and structured troubleshooting to resolve complex hardware, firmware, software, driver, connectivity, and workflow issues. The engineer serves as an escalation resource for frontline support teams, partners, and customers; collaborates with product and engineering teams when deeper investigation is required; and shares technical knowledge that improves issue resolution, service quality, and customer experience.…

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Level fit

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Domain experience

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Recency

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Location fit

This role is based in Alpharetta. We weight your proximity and willingness to relocate.

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