Defective Operations and Cost Optimization Manager

Defective Operations and Cost Optimization Manager Description - Job Summary This role manages end‑to‑end local defective return operations, ensuring adherence to defined processes, performance metrics, and cost and recovery targets. Acting as the primary escalation point, it partners with cross‑functional teams, external stakeholders, and the RMA Control Tower to resolve gaps, accelerate repair closures, and maintain financial stability. It drives value creation through data‑driven performance management, operational reviews, waste reduction, and clear communication in governance forums. Responsibilities 1. Serve as the primary escalation point for local RMA issues, driving timely resolution across internal teams, external partners, and the RMA Control Tower. 2.…