Service Line Manager, France

Meudononsitemanager

Posted today · via Workday

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About this role

Service Line Manager, France Description - Job Summary The France Customer Support (CS) team is accountable for support delivery for PC & Print across consumer and commercial segments for both transactional and contractual customers. The team is part of the HP Solutions organization and owns E2E delivery at country level closely collaborating with customer care centers, services supply chain, managed services and services category teams. The Service Line Manager (SLM) is responsible for managing best in class E2E operational performance, monitoring overall scorecard KPI’s and to achieve highest possible customer satisfaction. In that role the SLM coordinates virtual teams of CS function representatives to drive continuous performance improvement at France country level.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: go, sigma, teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Meudon. We weight your proximity and willingness to relocate.

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