Customer Support Representative Lead (CSR Lead)

Baliremotesenior

Posted 1mo ago · via Workable

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About this role

IBMC is a prominent business management consulting company in Indonesia, dedicated to driving business success. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses. Currently, we are assisting our client, a fast-growing company based in Bali, in hiring a Customer Support Representative Lead (CSR Lead) . In this role, you will be directly managed under IBMC while leading the front-line support pod for our client's operations. We are seeking a proactive, highly organized, and communicative Customer Support Representative Lead to oversee and elevate our customer support team.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Free · no card · written explanation included

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