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ING Bank N.V. - Dublin

CoE Lead – Experience & Trust

CDR (Amsterdam - Cedar)onsitesenior

Posted today · via Workday

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About this role

The CoE Lead – Experience & Trust is accountable for leading the Customer Experience & Trust Centre of Expertise for Private Individuals Netherlands. The role establishes a cross-domain capability that strengthens central steering on customer experience and customer trust across PI NL. Operating at the intersection of customer experience, experience design across all PI journeys, digital journeys, first-line risk and business control, this role ensures that ING delivers consistent, high-quality and trusted customer experiences across journeys, channels and tribes. It enables PI NL to move from fragmented, tribe-level execution towards a centrally steered, data-driven and impact-based model for experience, trust and first-line risk management.…

Read the full description on ING Bank N.V. - Dublin's site →

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reqspace match rubric

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1

Skills match

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2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in CDR (Amsterdam - Cedar). We weight your proximity and willingness to relocate.

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