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ING Bank N.V. - Dublin

Customer Journey Expert Online Business Lending

Bruxelles Avenue Marnix (ING)onsite

Posted today · via Workday

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About this role

Your new role and responsibilities As a Customer Journey Expert (CJE) within the Business Lending Tribe, you are responsible for optimizing the customer experience throughout the entire business lending journey. You analyze the needs of professional clients, identify pain points, and collaborate with multidisciplinary teams to develop innovative solutions that make the application and management process for business lending products simpler, faster, and more customer-friendly. You will start within the Online Area as part of the Bank Guarantees team. In this role, you contribute to the design of new customer journeys and the enhancement and optimization of existing journeys, from concept and design through testing and implementation.…

Read the full description on ING Bank N.V. - Dublin's site →

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reqspace match rubric

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1

Skills match

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2

Level fit

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3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Bruxelles Avenue Marnix (ING). We weight your proximity and willingness to relocate.

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