Client Services Payment Capability – Analyst

Manila (One Ayala Tower 2)onsitemid

Posted today · via Workday

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About this role

Job Overview As a member of the WB Client & Digital Services - Payments Capability team, you will represent our Client Servicing function and support ING corporate clients. Your work will directly influence the quality of their banking experience, which is why we are looking for responsible, curious, and client‑centric individuals who take pride in delivering the highest level of service. Key Responsibilities/ Capabilities Client Support & Inquiry Management Provide first-line support for payment-related inquiries received via email, InsideBusiness Service Requests (IBS), IGCC cases, and other designated channels. Investigate and resolve payment status inquiries, payment tracking requests, MT103 copy requests, proof of payment requests, and rejected payment inquiries.…

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Recency

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This role is based in Manila (One Ayala Tower 2). We weight your proximity and willingness to relocate.

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