Internship Customer Experience & Customer Journey Expert
HZL (Hazel Leeuwarden)onsitejunior
Posted today · via Workday
About this role
Looking for an internship where you can make a real impact on the customer experience of millions of ING customers? Would you like to combine research and strategic development with hands-on experience in one of ING's largest customer contact organizations? Then keep reading. About the Retail Contact Centr e The Retail Contact Centre (RC) is ING Netherlands' customer contact organization. Every year, we handle approximately 3 million customer interactions through phone and chat. Customers contact us with questions about payments, cards, mortgages, investments, fraud, and digital banking services. To continuously improve the customer experience and increase efficiency, the RCC works closely together with ING Tribes and Squads.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in HZL (Hazel Leeuwarden). We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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