Policy Services CSR - Medicare

Job Summary: This insurance-industry role supports Medicare policy holders , with prompt, courteous phone-based customer service. You will utilize applicable policy forms, insurance law, and internal procedures to answer inquiries and also process requests from customers. You will thoroughly document telephone calls, changes, and written correspondence. Primary Responsibilities: Answer incoming Medicare Supplement calls in accordance with quality standards to provide information to agents/ insured about the status of a policy or any other question they may have. Place outgoing calls to provide or obtain information. Document all calls while in progress using the online documentation program.…