Contact Center Representative

Foothills Medical Office Bldgonsitemid$40K – $53K

Posted today · via Workday

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About this role

Job Description: The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's care to include answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers. Essential Functions Demonstrates a high level of customer service and e stablishes courteous and professional connections with patients via omni channel communications. Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: emr, teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Foothills Medical Office Bldg. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

emrteams

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