IxigoResearch

Machine Learning Engineer (Agent Intelligence & Evaluations)

New Delhionsitemid

Posted 1w ago · via Smartrecruiters

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About this role

About We're building self-healing voice agents for enterprise customer support within ixigo. The system has to know when it's failing, why it's failing, and how to fix itself before a human notices. This fellowship sits at the intelligence layer behind that work. Voice agents fail in ways traditional software doesn't. An ASR confidence drop on a regional accent misfires a tool call, an LLM hallucinates a policy because upstream latency broke turn-taking, and support teams roll these agents back within a week without anyone able to explain what went wrong. What you'll work on Evaluation frameworks. Text-only evals miss most of what matters in voice: barge-in, prosody, latency-induced errors, cross-turn context loss.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: python, opentelemetry, teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in New Delhi. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

pythonopentelemetryteams

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