DEPUTY MANAGER, CUSTOMER CARE & EXPERIENCE

1) KEY ACCOUNTABILITIES The Customer Care Experience (Patient Journey) works to identify and implement patient experience improvement activities and to ensure an excellent experience of care for patients and families in all care settings. Collaborate with Hospital healthcare teams to ensure effective communication and delivery of care through close observation, intervention and monitoring. Maintain compliance with healthcare regulations and standards to ensure patient safety and quality of care. Monitor quality of care and continuously assess and improve the quality of care provided to patients through feedback and performance metrics. 2) JOB DESCRIPTION Serves as a resource for health care team members to support patient experience initiatives.…