SENIOR EXECUTIVE, CUSTOMER CARE & EXPERIENCE

The Customer Service Executive is responsible for delivering excellent customer service by assisting patients and visitors, handling inquiries, managing appointments, and ensuring smooth front-desk operations. This role serves as the first point of contact and represents the professionalism and service quality of the clinic. JOB DESCRIPTION Handle patient registration and patient follow up. Prepare the related documentation and apply Guarantee Letter (GL), check GL status of the patient (outpatients & inpatients) & follow-up with the Insurance Company when necessary. Arrange patient appointment according to clinic operation hour based on Consultant Ophthalmologist surgery/work schedule.…