IT Store Support Technician (2nd Shift)

FL: Customer Central - Indianapolisonsite$83K – $94K

Posted 6 days ago · via Workday

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About this role

The shift for this role is: 1PM-10PM, Tuesday through Saturday The purpose of this position is to perform the day-to-day troubleshooting steps to ensure proper functionality for all store technology including stores’ POS systems. Assist business customers (store and corporate employees) via telephone, email, google chat, to resolve or escalate IT issues and problems. This includes all software, hardware and networking aspects, and meets or exceeds Key Performance Indicators. Provides support to 3rd party technicians onsite for Registers, Network, Phone Lines, Digital Displays and Traffic Counter test outs, etc. Provides support for New Store Openings, Remodels, Relocations, Store Closings and JD conversions. Prepares miscellaneous software updates and POS ringing instructions.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: sql

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in FL: Customer Central - Indianapolis. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sql

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