Manager, Realtime Support and Analytics
Chandleronsitemanager
Posted 1mo ago · via Icims
About this role
What Success Looks Like (Objectives): Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session Managing an IT technical support team responsible for real-time support of Boost Retail Wireless CXO agents requires resolving complex technical escalations, optimizing operational performance, and modernizing support workflows. This role addresses systemic service bottlenecks, refines data-driven troubleshooting processes, and builds technical capabilities across wireless systems, databases, and APIs. Success depends on maintaining strict service level objectives while fostering a high-performing, analytical technical support culture.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sql, snowflake, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Chandler. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sqlsnowflaketeams
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