Retention Representative - Career Growth
Chandleronsitemid
Posted 2mo ago · via Icims
About this role
What Success Looks Like (Objectives): What You'll Do De-escalate & Re-engage: Handle back-to-back inbound calls from customers looking to disconnect services. Defuse escalated emotions using active listening and patience. Consultative Retention & Cross-Selling: Uncover the root cause of customer dissatisfaction. Frame customized, value-driven solutions based on "what's in it for them," while leveraging opportunities to cross-sell our high-growth Wireless and Broadband products. Demonstrate Absolute Tenacity: Refuse to yield on the first or second objection. Systematically work through customer pushback using structured, strategic counter-offers.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Chandler. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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