Customer Experience Program Manager, Customer Recovery & Acceleration

Hyderabad - Indiaonsitemanager

Posted today · via Workday

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About this role

Job Title Customer Experience Program Manager, Customer Recovery & Acceleration Role Overview The Customer Experience (CX) Program Manager is a strategic, customer-facing leader within the Product Success Organization, responsible for stabilizing, recovering, and accelerating high-risk or stalled customers. This role operates as a rapid-response, outcome-oriented engagement leader, partnering with customers who are blocked in adoption, at risk of churn, or struggling to realize value. The CX Program Manager orchestrates cross-functional intervention plans to diagnose root causes, align stakeholders, and drive measurable turnaround outcomes. This role focuses on systemic adoption, value realization, and operational recovery.…

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Recency

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Location fit

This role is based in Hyderabad - India. We weight your proximity and willingness to relocate.

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