Service Desk Technician - Bilingual Mandarin/English
US Virtual Locationonsite
Posted yesterday · via Workday
About this role
*This position requires that the candidate is fluent in Mandarin and English. You must be willing to work Sunday - Thursday, 9PM - 6 AM EST* Summary Responsible for initial communication, documentation and triage of all customer incidents reported to Managed Services NOC. Supports end user service request fulfillment as required. Essential Duties and Responsibilities Responds and solves customer issues utilizing technology tools, procedures, and training. Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting and service request fulfillment. Escalates issues in accordance with escalation procedures. Communicates frequently with customers, hardware/software vendors and other support level tiers within Logicalis.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in US Virtual Location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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