Customer Experience Manager

The Customer Experience Manager is responsible for leading and scaling contact center operations within the GSC, ensuring alignment with business strategy and delivering high-quality customer outcomes. The role drives operational performance, organizational capability, and customer experience strategy across CX teams, while enabling growth, efficiency, and continuous improvement. Key responsibilities Lead and manage CX Contact Center operations, ensuring alignment with regional and global strategy. Define and execute customer experience strategy to meet customer needs across products, segments, and markets. Oversee team structure, workforce planning, and organizational design to support operational scalability.…