Senior AI Automation & Zendesk Specialist - South Africa

Johannesburgonsitesenior

Posted 3w ago · via Teamtailor

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About this role

We are seeking a Senior AI Automation & Zendesk Specialist to design, build, and maintain automation solutions to scale our operations and decrease manual processes. You will improve the quality and performance of the Patient Experience Team by transforming manual, time-intensive processes into automated, self-running workflows. Our ideal candidate loves delivering practical solutions despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos. You'll be a key hire that is crucial to the success of Voy and the Patient Experience Team.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: claude, github, teams

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Johannesburg. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

claudegithubteams

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