Customer Service Manager- Out of Home & Value Leadership

IND-Maharashtra-Mumbaionsitemanager

Posted today · via Workday

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About this role

Job Description: Key Responsibilities : 1. OOH & Institutional Channel Customer Service & Fulfillment Order-to-Delivery Operations : Own end-to-end customer service operations for HoReCa, Travel Retail, QSRs, Airlines, Canteens, and Institutional clients. Service Level Excellence: Drive high fulfillment metrics (Case Fill Rate / Order Fill Rate / On-Time In-Full) while minimizing transit damages and turnaround time. Customer Collaboration: Build strong collaborative relationships with key accounts, understanding their unique delivery constraints, order cycles, and customized packaging/palletization needs. Claims & Dispute Management: Ensure seamless invoice matching, credit note management, and swift reconciliation of returns and claims 2.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: swift, power bi

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in IND-Maharashtra-Mumbai. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

swiftpower bi

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