Supervisor, Customer Service
Rolling Meadowsonsite$71K – $95K
Posted 2w ago · via Workday
About this role
Position Responsibilities: Serve as the primary point of contact for customer communication, ensuring timely and accurate information sharing. Implement and oversee project management activities for assigned customer programs. Coordinate internal communication and cross-functional collaboration to meet customer requirements. Maintain existing customer relationships while developing and strengthening long-term business partnerships. Lead customer satisfaction activities, including surveys, analysis, follow-up actions, and reporting. Manage customer complaints by investigating issues, coordinating resolutions, and ensuring timely follow-up. Review customer orders, address order-related issues, and monitor production plans and schedules to meet customer requirements.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Rolling Meadows. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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