Remote Customer Support - Book Publisher - Phones/Tickets - 09.26

AL Remoteremote

Posted 3 days ago · via Workday

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About this role

We Could Use Someone Like You in Our Crew. ModSquad has partnered with a book publisher that creates customized reading experiences for students. Their mission is to make learning to read fun and engaging. We are looking for experts with experience providing customer support via phones, email and tickets. Mods will support the product with answers about orders, customizations, etc. and answer questions from parents, teachers and other school officials who are new to the books and methodology of the product.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: hubspot

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

hubspot

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