Remote Player Support Specialist - Gaming - Tickets

ZAF Remoteremotemid

Posted 2 days ago · via Workday

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About this role

We Could Use Someone Like You in Our Crew. We are recruiting Player Support Specialists to support a global gaming project. In this role, you'll help players resolve account, gameplay, and technical support issues while delivering a knowledgeable and positive support experience. You'll work directly with players to understand their concerns, research solutions, troubleshoot issues, and provide clear guidance. We're looking for people who genuinely understand gaming, are comfortable with technology, and can communicate clearly with players with different levels of technical knowledge. What you will do Respond to player-support tickets through Zendesk. Investigate gameplay, account and technical-support questions using approved resources.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: fiber

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

fiber

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