M
MossCustomer Experience Associate (f/m/d)
remotejunior
via Ashby
About this role
At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.
Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next.
We are hiring a Customer Support Specialist (f/m/d) to join our Operations team in Berlin.
This is an entry-level / graduate role designed for candidates who want to build a strong foundation in customer operations within a fast-growing FinTech.
This is not a traditional support role — you will gain deep insight into our product and business while solving real customer problems.
What You’ll Be Doing…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: flink, teams
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible. We factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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