Billing Operations Consultant

Job Description Provide excellent customer service to handle general incoming billing and account inquiries, and resolve customer’s concern. Verify and process applications such as account opening, closing, and modification. Verify and process bills generated from system in an accurate and timely manner. Perform billing adjustment, mass charges/rebates when required. Handle payment collection tasks and ensure smooth file transfers for payment interfaces. Send reminder letters for overdue payments, follow up on arrears, and raise appropriate actions to ensure timely resolution. Prepare and submit periodic or ad-hoc reports to both client and internal departments.…