Customer Service Representative

Job Description: Job Type: Full-time Pay Range: $42,000.00 - $50,000.00 per year Benefits: Health insurance Paid time off Dental Insurance Vision Insurance 401k Match Work Location: In person ROLE PURPOSE/POSITION SUMMARY The Customer Service Representative serves as the primary liaison between MSI Express and its customers, ensuring accurate order processing, proactive communication, and exceptional service. This role coordinates with Production, Inventory, Shipping, Accounting and Sales teams to manage customer orders, resolve issues, and ensure on-time delivery while building strong customer relationships. KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES Customer Order Management Process and manage customer orders, validating pricing, quantities, and delivery dates.…