Call Center Agent – Night Shift (Arabic Speaker)

Job Overview We are seeking an Arabic-speaking Call Center Agent – Night Shift to handle customer enquiries, provide accurate information and deliver professional support during overnight operating hours. The role involves managing inbound and outbound calls, resolving customer issues, recording interactions and ensuring a positive customer experience in accordance with company procedures and service standards. Key Responsibilities Answer inbound customer calls and respond to enquiries in a professional, courteous and timely manner. Provide customer support in Arabic and English according to customer needs and business requirements. Understand customer concerns, identify the appropriate solution and resolve issues at the first point of contact where possible.…