Senior Customer Supprt/Operations Analyst
Mexico - Colonia Juarez - Mexicoonsitesenior
Posted 1mo ago · via Workday
About this role
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. Under limited supervision, uses expertise and knowledge to perform customer monitoring of systems. Under limited supervision performs customer support of billing inquiries, service requests, sales support, system failures and capacity issues.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Mexico - Colonia Juarez - Mexico. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included