Senior Customer Supprt/Operations Analyst
Mexico-Moncayoonsitesenior
Posted 1mo ago · via Workday
About this role
Application Support Provide technical help to customers using ticketing platforms. Provide support for the clients who uses the platform/apps (Cloud) Collaborate with Dev team for assisting the clients for application enhancement as well as bug fix. Work actively along with the team for solving issues meeting SLAs. Work alongside with different teams who have integration with the application to solve the customer issues in a timely manner. Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Mexico-Moncayo. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams