Associate Support Engineer-2
Remoteremotejunior
Posted 1w ago · via Workday
About this role
nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As an Associate Support Engineer, you will provide basic technical support and troubleshooting to customers, ensuring a high level of customer satisfaction. This role involves collaborating with senior support engineers and managers to handle customer accounts and resolve technical issues efficiently. Key Responsibilities: Resolve customer issues using existing resources, like Knowledge Article, on first contact or escalate to Support Engineers. Assist in providing basic support and troubleshooting for clients, escalating complex issues to technical support engineers as needed.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: aws, teams
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
awsteams
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