Client Relationship Manager: Complaints Specialist

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Old Mutual is seeking a dedicated and customer-focused Complaints Handler to join our Client Service Delivery team. The successful candidate will play a key role in resolving escalated client complaints, managing reputational risk, and driving continuous improvement across the complaints handling value chain. Key Responsibilities Client Service Delivery Deal with escalated client queries and complaints, ensuring resolution to completion. Act as a support person and point of escalation for complex and difficult cases or clients. Facilitate root cause analysis and solution/action tracking across organisational boundaries.…