Information Call Center Officer

Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Answer calls professionally Responding to customer enquiries Research required information using available resources Handle and resolve complaints Provide customers with product and service information Route calls to appropriate resources Follow up and resolve customer queries where necessary Complete call logs Produce call reports. Build customer interest in the services and products offered by the company Arrange for the dispatch of information packages, brochures etc.…