Advisor, Customer intelligence (Testing & Implementation Lead)

The Advisor, Customer Intelligence & Operations (Testing and Implementation Lead) is responsible for leading and supporting testing, implementation, and production readiness activities related to RM (Pega), Infinity, and other operational systems. The role ensures testing processes, implementation activities, and system changes are executed accurately, efficiently, and in compliance with established procedures, operational requirements, and quality standards. This position serves as a subject matter expert and partners with business, operations, and technology teams to support system enhancements, identify process improvement opportunities, mitigate operational risks, and ensure successful implementations. The position works hybrid and reports to Oriental Center in San Juan, Puerto Rico.…