Associate, Retail Channels (Call Center Quality)
San Juanhybridjunior
Posted 3w ago · via Workday
About this role
The Associate, Retail Channels (Quality) Measures the contact center performance and identifies opportunities for improvement, both individually and holistically, across all customer interactions. The team audits high risk transactions for compliance, risk, customer expectations and experience, accuracy and completeness. Position will be working hybrid based in San Juan, PR. MAJOR DUTIES & RESPONSIBILITIES Determines Contact Center quality standards by monitoring inbound and outbound calls, documenting results, and evaluating performance against established Quality Assurance (QA) standards and guidelines.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in San Juan. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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