reqspace
Start free trial →
O
Otd CareersLeadership

Call Center Quality Assurance - Verizon

Tampaonsite

Posted 4 days ago · via Workable

See if I'm a fit →Tailor my resume for this role →Apply on Workable ↗

About this role

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest. This role involves establishing quality standards, monitoring compliance, and providing ongoing training and support to improve the performance of call center associates. Develop and implement quality assurance processes and metrics to ensure compliance with policy and standards. Monitor and evaluate inbound and outbound customer interactions to ensure adherence to quality standards.…

Read the full description on Otd Careers's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Tampa. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
See if I'm a fit →

More at Otd Careers

See all open jobs at Otd Careers →