Service Desk Technician II - Onsite

Job Description: Position Summary The Service Desk Technician II provides advanced technical support to employees across the organization. This role resolves escalated incidents, supports user accounts and Windows environments, and helps maintain reliable access to business applications, devices, and services. The technician works with other IT teams and vendors to resolve issues and keeps users informed throughout the support process. Key Responsibilities Provide Tier 1 and Tier 2 support for hardware, software, Windows, Microsoft 365, network connectivity, and business applications. Troubleshoot and resolve escalated incidents involving desktops, laptops, printers, mobile devices, and peripherals.…