Associate - Merchant Operations -Escalations Team

About the Team This role is part of the Merchant Helpdesk (MHD) team. The MHD team is responsible for delivering a seamless and differentiated experience to Paytm Merchants through optimized operational processes driven by data analytics. As a service-focused team, we operate in a fast-paced environment where every day brings new challenges, and our goal is to ensure that every merchant interaction ends with a positive experience. About the Role  Handle merchant escalations and resolve them on a high-priority basis.  Proactively assist merchants to ensure timely and effective resolution of issues.  Deliver exceptional merchant satisfaction through ownership and accountability of cases. Key Responsibilities / Expectations…