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Pfizer

Senior Associate, West Coast Service Delivery

United States - California - San Diegoonsitesenior$79K – $132K

Posted today · via Workday

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About this role

ROLE SUMMARY The Digital Workplace, Support Transformation and Vendor Management team delivers a high- quality, consistent, and repeatable end- user support experience to Pfizer colleagues through an AI-first, remote-first, multi-channel service model. The team is moving from a labor-based model to an AI-enabled operating model, in which AI agents and automation resolve routine demand end to end, telemetry-driven remediation prevents issues before they are reported, and Pfizer colleagues focus on judgement, exception handling, vendor governance, and continuous improvement across AMER business units and sites. The Senior Associate, West Coast Service Delivery is accountable for service outcomes across the West Coast site portfolio.…

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2

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3

Domain experience

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4

Recency

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5

Location fit

This role is based in United States - California - San Diego. We weight your proximity and willingness to relocate.

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