Team Lead - L2

Summary of the position This role is responsible for managing the entire operation of level 2 service desk process. The role is crucial to ensuring the service deliverables are met with high quality standard. The role requires good understanding of customer management, stakeholder management, Team management and leading offshore services. The role will report to Service desk manager and part of leadership team with-in managed services. The utilization of mentioned role further bifurcated into, (not limited to) 40% people management responsibilities (includes 121, PDR, team meetings, local and senior management reportings or meetings, etc) 20% in Process improvement, knowledge management and service challenges & mitigation. 20% managing service deliverable and maintain service health.…