Concierge – Catering & Guest Services (Call Center Representative) - SEASONAL

Job Description: POSITION SUMMARY: The Portillo’s Concierge serves as the friendly, knowledgeable voice of Portillo’s, acting as a key connection point between our guests and our brand. This role is responsible for managing inbound & outbound calls, voicemails, and emails related to catering orders, and guest service needs. Additionally, the position involves making outbound calls to support follow-ups, sales campaigns, and guest outreach. The Concierge team plays a critical role in driving revenue, deepening guest relationships, and representing the high standards that make Portillo’s a beloved, nationwide brand. We are looking for creative, results-driven individuals who thrive in a fast-paced environment and bring exceptional written and verbal communication skills to the table.…