Customer Success Manager (CSM)
Remoteremotemanager
Posted 3mo ago · via Lever
About this role
Who we are looking for…
BloomNation is scaling rapidly and seeking a Customer Success Manager.
You’ll play the vital role of delivering value to your book of business: helping our floral partners grow their business, building relationships with them, and ensuring strong customer retention.
This role is best suited for someone who is empathetic, driven, loves solving complex problems with grace and gusto, and balances a competitive nature with being a team player. Working well under pressure and being comfortable with ambiguity are also important - we like to move fast, and that means things can change quickly!
You should have at least 1 year of experience in a Customer Success role where you were responsible for retention of a dedicated book of business.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: gusto
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
gusto