Technical Support Representative
Colorado Springsonsitemid$47K – $55K
via Greenhouse
About this role
About the Role The Technical Level l is an agile, high-empathy problem solver responsible for owning and resolving technical inquiries within the Pushpay SaaS ecosystem. Operating as a critical partner to our customers, this role focuses on end-to-end incident ownership - guiding users from initial contact through root-cause discovery to total technical resolution. Strategic Growth & Core Metrics Product Knowledge: Upon successful completion of initial onboarding: Demonstrates functional fluency in either the Giving or ChMS platform architecture. Maintains a general working knowledge of basic application and account ecosystems. Performance Baseline: Post onboarding period, consistently meets or exceeds all core KPIs. Maintains target response times and customer satisfaction (CSAT) goals.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: salesforce
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Colorado Springs. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
salesforce