Assistant Manager, Operations

Hong Kongonsitemanager

Posted 1mo ago · via Workable

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About this role

Responsibilities Lead, coach and develop Centre Managers / Centre ICs to drive performance, engagement, and service culture Deliver financial and operational targets through regular KPI reviews and performance management Drive customer experience by improving NPS, satisfaction, return, and referral rates Optimise workforce planning, including roster efficiency, manpower management, and GP/SP engagement and retention Ensure consistent execution of operational and clinical standards through audits and process improvement Support business strategy execution and drive operational initiatives across the assigned territory Leverage technology and AI tools to enhance operations and customer engagement Manage operational risks and incidents, and act as key liaison between centres and back office P…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: bun

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Hong Kong. We weight your proximity and willingness to relocate.

Score yourself on this role.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

bun

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