Shift Lead (Land) - Internal
Canadaonsitesenior
via Greenhouse
About this role
Application Deadline: Tuesday, November 17th Location: Remote Schedule: Tuesday – Saturday, 3am – 11am EST Schedule Flexibility: Flexibility to adjust working hours occasionally to cover planned absences or operational gaps is required . About the Role We are seeking a dedicated and proactive Shift Lead to support our Travel Support Consultants (TSCs) and daily Land operations. This is an off-phone leadership role focused on providing timely guidance, monitoring queues, reviewing handovers, and ensuring consistent application of our processes. The Shift Lead will be a first point of contact for frontline staff, helping agents navigate complex situations, clarify next steps, and deliver a consistent customer experience. Experience: 2+ years in the travel industry.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Canada. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included