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RELXConsumer Advocacy Representative
Iloiloonsitemid
Posted today · via Workday
About this role
The Dispute and Resolution Representative is responsible for managing and processing consumer-initiated activities, including disputes, security freezes, fraud alerts, and other related cases. The role involves reviewing and analyzing claims to determine whether disputes should be handled internally or escalated to external parties such as the Fair Information Practice (FIP), Credit Bureau, or internal teams. The representative ensures timely and accurate data entry into the database, adheres to strict guidelines and SOPs, and ensures that all disputes are resolved within Service Level Agreement (SLA) requirements. Additionally, they transcribe consumer data from various sources and ensure reports are accurate before being sent to consumers.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Iloilo. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included