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RELXConsumer Advocacy Representative
Iloiloonsitemid
Posted today · via Workday
About this role
Responsibilities: · First point of contact for consumers via telephone. · Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII. · Provide disclosures to consumers. · Assist consumers in filing disputes for all products. · Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim. · Research dispute requests to ensure disputes are accurate and warranted. · Perform training to consumers educating them on reports, claim information, reason codes, etc… · Identify inadvertent and/or unauthorized reports and provide the correct report to the consumer. · Researching multiple databases for consumer’s information. · Work with Dispute and Resolution teams to resolve consumer disputes.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Iloilo. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams