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RELXCustomer Solutions Specialist
Manilaonsitemid
Posted today · via Workday
About this role
Job Description Key Responsibilities: Validate data through phone, spreadsheets, and web-based research. Document data and processes accurately; communicate findings clearly. Ensure quality and compliance in all services provided. Research, resolve, and respond to inquiries via email and inbound/outbound calls within service level agreements, delivering excellent customer experience. Adhere to corporate policies on authentication, data security, and record retention. Navigate multiple systems and internal tools for research and documentation. Investigate client issues and escalate to Supervisor when necessary. Build customer confidence through effective problem-solving and service delivery.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manila. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included